FAQ'S

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to email us at esgiftsco@gmail.com.

Q. How do I place my order?
A. Click on the product you want to buy.
Click on "Add To Cart" option.
You can add multiple product on the cart by opening different product and add it to the cart.
After that click "Cart" on the menu bar.
Scroll down and click "Proceed to checkout".
Fill all the billing detail and check Order detail (including total cost).
Click on the "Place Order" button below the form.
Your order is now placed and you will get a confirmation email of your order detail.
Payment is taken in advance for all orders.

Q. How do I cancel an order?
A. To cancel your order, log in to your account. For guest users, please email us at esgiftsco@gmail.com during office hours to cancel your order. You can also cancel order during the final confirmation call.

Q. What is your returns policy?
A. All sales are final — we do not offer returns or refunds.

Q. What is your refund policy?
A. All sales are final — we do not offer returns or refunds.

Q. What is your shipping cost?
A. Shipping is completely free on all orders.

Q. Which service you use for shipping?
A. We use "M&P, TCS and Leopards Courier Services" for shipping.

Q. What is your time to deliver?
A. We deliver in 2-3 working days after confirmation call.

Q. How to order an out of stock product?
A. You can pre-order any product that is out of stock by messaging us on WhatsApp or emailing esgiftsco@gmail.com.